One to One Lessons:
When the student cannot attend a lesson, please let us know at the earliest time possible. When a student cannot attend an in-person class, your teacher can suggest connecting with the student using online platforms (Zoom, Skype, FaceTime, WhatsApp), or arrange a catch-up lesson(s) at a mutually agreeable time for both the student and the teacher. If a student does not attend any re-scheduled classes, such a lesson will be forfeited, and we do not offer further replacement dates.
Please provide a minimum of 12 hours notice for the teacher to re-configure for such circumstances. If no agreement for the replacement lesson is found between the teacher and the student,we will apply credit for missed class to the family account. Please note that we will not transfer credit for money, but we will deduct it from the next term's fees.
We do not schedule music lessons on Bank Holidays. We can only reschedule a class on behalf of a student if the reason for the absence falls under missed lesson policy. We will consider any scheduled lesson as missed if a student will not attend without warning and will
not explain the absence.
If a student is late for a lesson, then he /she will receive only the balance of the lesson duration.
"No shows" or any unexplained absences are treated as music lessons forfeited without any right to receive a Make-Up Class or credit for the following Term of class.